Voulé.com PURCHASE AND SHIPPING POLICY
Effective Date: Sep 10, 2024

Purchase Policy

All products purchased through Voule.com are final sale. Voule.com does not accept returns or exchanges for purchased products, nor can any placed orders be canceled. Orders cannot be canceled, changed, or modified once placed. We kindly ask that you inspect your order upon receipt and contact us immediately if you receive an incorrect, defective, or damaged item so that we may evaluate the issue and work with you to resolve it. Any such issues must be reported to our Customer Service Team at support@voulé.com within 3 days after you have received your shipment. Please provide our Customer Service Team with photographs of any issues with your order, including damaged products or incorrect items, along with a copy of the packing slip or other documentation included with your delivery.

We recommend that you confirm your personal information, including your shipping address, name, phone number, credit card details, and product choices, before placing your order. We are not responsible if you enter incorrect personal details, nor are we able to accommodate address or product changes once an order has been placed.

www.voulé.com is hosted  and operated Shopify.com will facilitate the processing of your order. Your personal data submitted in connection with a placed order is stored through Shopify’s data storage, databases, and the general Shopify application. Your data will be stored on a secure server behind a firewall. Please review our Privacy Policy as well as Shopify’s Privacy Statement (https://www.shopify.com/legal/privacy) for more information on how your personal information is collected, stored, and managed. If you choose a direct payment gateway when completing your purchase, Shopify will encrypt your credit card data through the Payment Card Industry Data Security Standard (PCI-DSS), storing such data only as long as necessary to complete your purchase transaction.

When submitting any credit card information to the Website, you represent and warrant through that transaction that you have the legal right to use that credit card or any other payment method you are using in connection with the transaction. You are further authorizing Voule.com and Shopify to transmit information or obtain information about you from third parties from time to time, which may include verification checks to confirm your credit card information and to authenticate your identity.

We may restrict the quantity you can order for certain products that are in high demand or which are part of a limited release; these capped quantities will be noted on the product page for the item on our website, Voule.com. Items cannot be reserved or otherwise saved by holding them in your website shopping cart and may sell out before you complete your purchase. We process orders in the order that they are received by voulé.com.

Only one promotional code can be used with each order placed. There may be restrictions on the eligibility for any promotional code, and such codes must be used under the terms and conditions upon which they have been issued. Any order submitted that uses an ineligible promotional code or more than one promotional code is subject to cancellation by Voule.com.

We have made every effort to fairly and accurately describe the products listed on the Website, including providing reasonably accurate photographs and images. The actual colors you see will depend on your monitor, screen, graphics card, and other components. We understand that scent is an individualized experience, so we have provided detailed scent notes for all fragrance products. Descriptions, images, references, features, specifications, products, product prices, and other content described or displayed on the Website may change at any time without notice. Volume and weight amounts are provided for convenience and are approximate.

All prices are displayed in United States Dollars (USD) unless expressly indicated otherwise. Forms of payment accepted by Voule.com include Visa, Mastercard, American Express, and Shop Pay.

If payment has already been made by you for your order and your order is canceled (in part or in full) by voulé.com for any reason, including but not limited to unavailable inventory or our inability to authorize your chosen payment method, we will process your refund to the form of payment you provided. Such a refund will either be for that portion of the order that is canceled or the entire order if all of it must be canceled.

Shipping Policy

When you place an order with www.voulé.com, we will provide you with a confirmation receipt by electronic mail for your records. When your order is processed and ships out from our shipping facility, voulé.com will provide you with the tracking number for your shipment by separate electronic mail (e.g., an additional email after you place your order). The form of payment that you provided when placing your order will be charged by Voule.com when your order is processed for shipping; however, a pending hold may be placed on your form of payment by the issuing bank or payment company at the time you place the order.

Order processing and delivery take approximately 6-10 business days to reach all destinations within the United States. Business days do not include weekends or holidays. Please be advised that we do not presently ship to Post Office Box addresses. These timelines are provided for informational purposes only and can lengthen during times of increased demand, such as during holidays, after product launches and limited product releases, re-stocking events, as well as during promotions.

We further note that carrier requirements and weather conditions can impact estimated delivery timelines. For example, we are not responsible for any shipping deliveries that may be affected or delayed by air-ground transportation strikes and delays, customs delays, weather events, or other natural occurrences, and transfers from domestic carriers to international carriers.

Please note that we do not ship to international destinations. We reserve the right to decline orders (or cancel orders) that are placed with delivery addresses that are Post Office boxes or that are from a country not within our shipping territory. Please refer to this Shipping and Purchase Policy for updated information about which territories are eligible for deliveries from www.voulé.com.

Shipping Fees

• Rates are calculated at checkout on www.voulé.com.